FAQs

If you have a query, have a look at our FAQs first – hopefully you’ll find the answer straight away. If not, get in touch and one of our team members will be happy to help

  • The following terms apply in addition to our standard terms of sale and relate to customers purchasing goods in-store via our retail stores.

    Refund & Exchange Policy

    If you wish to return any stock item purchased from the store you will be required to bring your receipt as well as the goods in ‘mint’ condition, fit for resale.

    In-store purchases:
    If you return the goods within 3 days of purchase you may choose either to exchange the goods or request a refund. If you return your purchase after 3 days you will not be entitled to a refund. You will be offered an exchange for alternative goods and services. We do not issue credit notes.

    Distance Sales (by telephone order):
    If you have made your purchase via our telephone order service and had your order delivered we will
    extend this refund period to 7 days. After 7 days you will not be entitled to a refund. You will be offered an exchange for alternative goods and services. We do not issue credit notes.

    Beyond 14 days from the date of purchase UOE will only accept defective goods for return. Please
    see below for our defective goods policy.

    Please note: special order items, items marked as on sale and bespoke products are not permitted for
    return unless defective regardless of method of purchase.

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