- Do you take purchase and debit & credit cards
- What are your opening hours?
- Do you have an environmental statement?
- We require a reduced catalogue for some users and a main catalogue for others – can you help?
- What management information can you provide on a monthly basis?
- What added value services can you provide that would separate you from competitors.
- What is the lead time for delivery
- What is your Returns Policy?
- Why can’t I find some of the luxury items from your store online on your website?
- What is your company name and registered address?
- What is your VAT number?
Do you take purchase and debit & credit cards Yes. Our stores and online systems are capable of taking purchasing cards as well as major credit cards
What are your opening hours?
Commercial Sales & Admin: Monday – Friday 08:30 – 18:30 (closed bank holidays)
QuickDROP Sales & Admin: Monday – Friday 08:30 – 18:30 (closed bank holidays)
East Finchley Store: Monday – Friday 08:30 – 18:30, Saturdays 09:30 – 17:30, Sundays 12:00-16:30 (closed bank holidays)
Do you have an environmental statement? Yes. A brief overview can be found on our Going Green pages on the website. More detailed information can be provided on request.
We require a reduced catalogue for some users and a main catalogue for others – can you help? We have a standard catalogue providing the full 28,000 products in hard copy. We also have available a 'mini catalogue' that lists the top 8000 lines. Online the access can be configured to provide key users with full access whilst general users can be set with varying levels of access from "browse only" to "browse selected products only" or "buy within authorised limits". The supreme flexibility of our systems means that we can personalise every part of our online offering to you in order to fit with your requirements, and if they change alter the settings with a few simple button clicks.
What management information can you provide on a monthly basis? As detailed above the information is as flexible as you wish it to be. These reports can be generated either by administrator level users within your organisation or by your account manager. If there is a special report you need let us know – we’ll get one of our technology experts to sort it out!
What added value services can you provide that would separate you from competitors. Flexibility, personal attention to detail and a pro-active team of fully trained account managers that are empowered to do "whatever it takes" to achieve your requirements.
Additionally we offer a unique "autoreplenishment" service that ends the worry of ever running out of toner, copy paper or any other essential products. Simply tell your account manager how many you need each week/month and we will coordinate an automatic delivery of the items to you. To cancel your regular order just email, telephone or fax your account manager and they will cancel or amend the order accordingly.
UOE can provide more than simply your general office products. We supply the full range of facilities management products as well as a corporate print and design facility for letterheads, business cards, brochures and other related print products. We also have a full range of corporate promotional merchandise to help grow your brand further. Additionally, our furniture division provides a free CAD design service for planning your office space and we have access to the widest range of furnishings from stock or built to order.
We can suggest ways to reduce your environmental footprint through using eco-friendly products and improved purchasing efficiency.
We carry out online surveys of the key buyers in your organisation every 90 days and share the results with you.
What is the lead time for delivery This depends on what you’re ordering. Stationery orders placed before 18:30 by fax or telephone (and 18:00 by online order) will be delivered next day (Monday-Friday). We also offer a Saturday and Sunday delivery service at a premium charge or you can collect from our East Finchley store 7 days a week. Our QuickDROP service offers a same day delivery (usually within 90 minutes depending on your postcode)- full details are the QuickDROP page of this website. Furniture and Print lead times are job specific so please ask us for more information.
What is your Returns Policy? Different returns policies apply to the divisions of UOE. Please check the details shown on the relevant page.
Why can’t I find some of the luxury items from your store online on your website? Unfortunately some of the brands we sell in-store wont let us sell them on the internet…yes we know it’s a bit silly, but rules are rules! You can order them by phone, so give us a call on 08456 43 43 44 and we can ship them straight to you!
What is your company name and registered address? UOE is a trading name of Universal Office Equipment (UK) Ltd. Universal Office Equipment (UK) Ltd is a wholly owned subsidiary of UOE Holdings Ltd. Our registered address is Quay House, Quay Road, Newton Abbot, Devon TQ12 2BU.
What is your VAT number? All divisions of our company have the same number: GB 245 9954 16
