FAQs
If you have a query, have a look at our FAQs first – hopefully you’ll find the answer straight away. If not, get in touch and one of our team members will be happy to help
Unfortunately some of the brands we sell in-store won’t let us sell them on the internet…yes we know it’s a bit silly, but we don’t make the rules on this!
You can order them by phone, so give us a call on 08456 43 43 44 and we can ship them straight to you!Each UOE Store & Post Office has its own opening times. Check the location page for the latest opening times:
Yes. We accept all major credit and debit cards in our stores.
The following terms apply in addition to our standard terms of sale and relate to customers purchasing goods in-store via our retail stores.
Refund & Exchange Policy
If you wish to return any stock item purchased from the store you will be required to bring your receipt as well as the goods in ‘mint’ condition, fit for resale.
In-store purchases:
If you return the goods within 3 days of purchase you may choose either to exchange the goods or request a refund. If you return your purchase after 3 days you will not be entitled to a refund. You will be offered an exchange for alternative goods and services. We do not issue credit notes.Distance Sales (by telephone order):
If you have made your purchase via our telephone order service and had your order delivered we will
extend this refund period to 7 days. After 7 days you will not be entitled to a refund. You will be offered an exchange for alternative goods and services. We do not issue credit notes.Beyond 14 days from the date of purchase UOE will only accept defective goods for return. Please
see below for our defective goods policy.Please note: special order items, items marked as on sale and bespoke products are not permitted for
return unless defective regardless of method of purchase.
Universal Office Equipment UK Ltd: GB 03147581 Registered in England and Wales.
All divisions of our company have the same number: GB 245 9954 16.
UOE is a trading name of Universal Office Equipment (UK) Ltd. Universal Office Equipment (UK) Ltd is a wholly owned subsidiary of UOE Holdings Ltd, an Onjoy Ltd company.
Our registered address is 120 High Road East Finchley N2 9ED.Yes. Please review our latest CSR & Sustainability Overview.
