FAQs

If you have a query, have a look at our FAQs first – hopefully you’ll find the answer straight away. If not, get in touch and one of our team members will be happy to help

  • Unfortunately some of the brands we sell in-store won’t let us sell them on the internet…yes we know it’s a bit silly, but we don’t make the rules on this!
    You can order them by phone, so give us a call on 08456 43 43 44 and we can ship them straight to you!

  • Commercial Sales & Admin
    Monday – Friday 08:30 – 18:00 (closed bank holidays)

    QuickDROP Sales & Admin
    Monday – Friday 08:30 – 18:00 (closed bank holidays)

    East Finchley Store
    Monday – Friday 08:30 – 18:00, Saturday 09:00 – 17:30, Sunday 12:00 – 16:00 (closed bank holidays)

    Potters Bar Store
    Monday – Tuesday 08:30 – 18:00, Wednesday 09:00 – 18:00, Thursday – Friday 08:30 – 18:00, Saturday 09:00 – 17:30, Sunday Closed (closed bank holidays)

    Hertford Store
    Monday – Wednesday 08:30 – 18:00, Thursday 09:00 – 18:00, Friday 08:30 – 18:00, Saturday 09:00 – 17:30, Sunday 12:00 – 16:00 (closed bank holidays)

    Muswell Hill Store
    Monday – Tuesday 08:30 – 18:00, Wednesday 09:00 – 18:00, Thursday – Friday 09:30 – 18:00, Saturday 09:00 – 17:30, Sunday 12:00 – 16:00 (closed bank holidays)

    Crouch End
    Monday – Tuesday 08:30 – 18:00, Wednesday 09:00 – 18:00, Thursday – Friday 09:30 – 18:00, Saturday 09:00 – 17:30, Sunday 12:00 – 16:00 (closed bank holidays)

    Stoke Newington
    Monday – Saturday 09:00 – 17:30, Sunday closed (closed bank holidays)

  • Yes. Our stores and online systems are capable of taking purchasing cards as well as major credit and debit cards.

  • The following terms apply in addition to our standard terms of sale and relate to both commercial and personal customers purchasing goods in-store via our retail stores.

    Refund & Exchange Policy

    If you wish to return any stock item purchased from the store you will be required to bring your receipt as well as the goods in ‘mint’ condition, fit for resale.

    In-store purchases:
    If you return the goods within 3 days of purchase you may choose either to exchange the goods or request a refund. If you return your purchase after 3 days you will not be entitled to a refund. You will be offered an exchange for alternative goods and services. We do not issue credit notes.

    Distance Sales (by telephone order):
    If you have made your purchase via our telephone order service and had your order delivered we will
    extend this refund period to 7 days. After 7 days you will not be entitled to a refund. You will be offered an exchange for alternative goods and services. We do not issue credit notes.

    Beyond 14 days from the date of purchase UOE will only accept defective goods for return. Please
    see below for our defective goods policy.

    Please note: special order items, items marked as on sale and bespoke products are not permitted for
    return unless defective regardless of method of purchase.

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