FAQs

Unfortunately some of the brands we sell in-store won’t let us sell them on the internet…yes we know it’s a bit silly, but we don’t make the rules on this!
You can order them by phone, so give us a call on 08456 43 43 44 and we can ship them straight to you!

Commercial Sales & Admin
Monday – Friday 08:30 – 18:00 (closed bank holidays)

QuickDROP Sales & Admin
Monday – Friday 08:30 – 18:00 (closed bank holidays)

East Finchley Store
Monday – Friday 08:30 – 18:00, Saturday 09:00 – 17:30, Sunday 12:00 – 16:00 (closed bank holidays)

Potters Bar Store
Monday – Tuesday 08:30 – 18:00, Wednesday 09:00 – 18:00, Thursday – Friday 08:30 – 18:00, Saturday 09:00 – 17:30, Sunday Closed (closed bank holidays)

Hertford Store
Monday – Wednesday 08:30 – 18:00, Thursday 09:00 – 18:00, Friday 08:30 – 18:00, Saturday 09:00 – 17:30, Sunday 12:00 – 16:00 (closed bank holidays)

Muswell Hill Store
Monday – Tuesday 08:30 – 18:00, Wednesday 09:00 – 18:00, Thursday – Friday 09:30 – 18:00, Saturday 09:00 – 17:30, Sunday 12:00 – 16:00 (closed bank holidays)

Crouch End
Monday – Tuesday 08:30 – 18:00, Wednesday 09:00 – 18:00, Thursday – Friday 09:30 – 18:00, Saturday 09:00 – 17:30, Sunday 12:00 – 16:00 (closed bank holidays)

Stoke Newington
Monday – Saturday 09:00 – 17:30, Sunday closed (closed bank holidays)

Camden
Monday – Friday 09.00 – 18.00, Saturday 09.00 – 17.30, Sunday 12.00 – 16.00 (closed bank holidays)

Yes. Our stores and online systems are capable of taking purchasing cards as well as major credit and debit cards.

The following terms apply in addition to our standard terms of sale and relate to both commercial and personal customers purchasing goods in-store via our retail stores.

Refund & Exchange Policy

If you wish to return any stock item purchased from the store you will be required to bring your receipt as well as the goods in ‘mint’ condition, fit for resale.

In-store purchases:
If you return the goods within 3 days of purchase you may choose either to exchange the goods or request a refund. If you return your purchase after 3 days you will not be entitled to a refund. You will be offered an exchange for alternative goods and services. We do not issue credit notes.

Distance Sales (by telephone order):
If you have made your purchase via our telephone order service and had your order delivered we will
extend this refund period to 7 days. After 7 days you will not be entitled to a refund. You will be offered an exchange for alternative goods and services. We do not issue credit notes.

Beyond 14 days from the date of purchase UOE will only accept defective goods for return. Please
see below for our defective goods policy.

Please note: special order items, items marked as on sale and bespoke products are not permitted for
return unless defective regardless of method of purchase.

Universal Office Equipment UK Ltd: GB 03147581 Registered in England and Wales.

All divisions of our company have the same number: GB 245 9954 16.

UOE is a trading name of Universal Office Equipment (UK) Ltd. Universal Office Equipment (UK) Ltd is a wholly owned subsidiary of UOE Holdings Ltd, an Onjoy Ltd company.
Our registered address is 120 High Road East Finchley N2 9ED.

The information is as flexible as you wish it to be. These reports can be generated either by administrator level users within your organisation or by your account manager. If there is a special report you need let us know – we’ll get one of our technology experts to sort it out!

Yes. Please review our latest CSR & Sustainability Overview.