Terms and Conditions of Sale for Universal Office Equipment (UK) Ltd trading as
UOE Store.

Important Notice: These terms of sale cover purchases made by UOE Store through its retail terminals and online stores. Terms of sale for purchases made at our Post Office counters via the Post Office payment system are governed by separate terms of sale related to the service provider whose service we are providing. Information on specific terms related to the transaction can be found either at postoffice.co.uk or the carrier (such as royalmail.com, dpd.co.uk etc)  or service provider’s (such as moneygram.com) website.


Definitions and Interpretation 

1.1 “UOE Store” refers to Universal Office Equipment (UK) Ltd and its retail outlets. 

1.2 “Customer” refers to any person, company, or organisation that purchases goods from UOE Store. 

1.3 “Goods” refers to any products, items or services offered for sale by UOE Store.

1.4 “Special Order Items” refers to any product or item ordered from our suppliers specifically for the Customer. These items have specific terms of sale as detailed in clause 6.3.

1.5 “Bespoke Items” refers to any product, item or service created or personalised for the Customer making them unsellable to any other than them by way of their bespoke nature. These items have specific terms of sale as defined in clause 6.3.

1.6 “Sale Items” refers to any product, item or service which forms part of a clearly marked discounted or end of line product. These items have specific terms of sale as detailed in clause 6.3.

1.7 “Multi-buy or Promotions” refers to any product, item or service which is purchased as part of a multiple product or service offering. These items have specific terms of sale as detailed in clause 6.4.


Application and Acceptance 

2.1 These terms and conditions shall apply to all sales of Goods by UOE Store, whether made online through our website or other electronic media or platform or in our physical stores. 

2.2 By placing an order with UOE Store, the Customer agrees to be bound by these terms and conditions.

Ordering and Pricing
3.1 The Customer may place orders through our website, in-store, or via telephone, subject to availability.

3.2 Prices displayed on our website and in-store are inclusive of VAT and any applicable taxes unless otherwise stated.
3.3 UOE Store reserves the right to adjust prices at any time, but such changes will not affect orders already completed and paid for.

3.4 In the event of an variance between our systems and a price ticket displayed on a product in store the retail till system on-screen price will be the point of truth.


4.1 Payment for the Goods must be made in full at the time of placing the order, unless otherwise agreed in writing by UOE Store.
4.2 UOE Store accepts payment methods including but not limited to credit cards, debit cards, and cash.

5.1 UOE Store will make every effort to deliver the Goods within the estimated delivery timeframes; however, these are approximate and may be subject to change. No consequential liability is accepted for the late delivery of any service or item.

5.2 Any delivery date quoted is an estimate and whilst reasonable effort will be taken to ensure a delivery date it does not form part or condition of any agreement for sale.

5.3 The risk of loss or damage to the Goods shall pass to the Customer upon delivery.

5.4 UOE Store reserves the right to charge for delivery and any associated handling fees.

Cancellations and Return
6.1  Instore Purchases : If you wish to return or exchange any retail item purchased from the store you will be required to bring your receipt of purchase as well as the goods in ‘mint’ condition, fit for resale within 7 days of original purchase. We do not issue credit notes. Beyond 7 days from the date of purchase UOE will only accept defective goods for return.
6.2 Distance Selling (online or by phone): If you have made your purchase via our telephone order service or via our online stores, we will extend this refund period to 14 days from the delivery date. After 14 days you will not be entitled to a refund. We do not issue credit notes. Beyond 14 days from the date of purchase UOE will only accept defective goods for return. 

6.3 Special order items, items marked as on sale and bespoke are not permitted for return unless defective regardless of method of purchase.

6.4 Multi-buy and promotional products must be returned with all elements of the multibuy in order to receive any rights of return. Failure to return all the items contained within a multi-buy may result in a refund or exchange request being rejected.

6.5 UOE Store will refund the purchase price within 14 days of receiving the return.

Defective Goods
7.1 If you purchase any product from the store or online and you believe it to be defective, you must return it with your original receipt and the original packaging. UOE reserves the right to test the product prior to issuing a replacement. You may be required to leave the goods with us for a period of time whilst they are tested. You will be given a receipt for the goods if you are asked to leave them. If the goods are found to be defective goods we will offer to replace them. If a direct replacement is not available within a reasonable period of time we will at our discretion offer a refund. If equipment is offered with a warranty direct from the manufacturer you may be required to return the goods direct to the manufacturer. UOE accepts no liability regarding loss relating to the nonfunction of any goods purchased.  

Warranties and Liability
8.1 UOE Store warrants that the Goods will be of satisfactory quality and fit for their intended purpose.

8.2 UOE Store’s liability for any breach of warranty or other claim arising from the sale of Goods shall be limited to the purchase price of the Goods. 

8.3 UOE Store shall not be liable for any indirect, consequential, or incidental damages arising from the use of the Goods.

8.4 Whilst every effort to ensure the protection of your items will be made, UOE accepts no responsibility regarding damage to or loss of your original documents or valuables, howsoever caused, when utilising any of our equipment or services. This includes both staff assisted and self-service machinery.

Intellectual Property
9.1 All intellectual property rights in connection with the Goods, including but not limited to patents, trademarks, and copyrights, shall remain the property of UOE Store and/or their legal owners.

Force Majeure
10.1 UOE Store shall not be liable for any failure or delay in performing its obligations under these terms and conditions if such failure or delay is due to events beyond its reasonable control, including but not limited to acts of God, war, terrorism, strikes, or natural disasters.

Governing Law and Jurisdiction
11.1 These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales.

11.2 Any dispute arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12.1 UOE Store reserves the right to amend these terms and conditions from time to time without prior notice.

12.2 Any changes to these terms and conditions will be effective from the date they are posted on our website.

By making a purchase from UOE Store, the Customer acknowledges that they have read, understood, and agreed to these terms and conditions.

Updated July 2023.

CSR Policy – replace 

Corporate Social Responsibility (CSR) Statement – UOE Store
At UOE Store, we take pride that our growing network of retail stores not only provides quality products to our valued customers but also strives to make a positive impact on the environment and society. We believe we have a duty to actively contribute to the well-being of the planet and the communities we serve. Our commitment to Corporate Social Responsibility is deeply ingrained in our business practices, and we are continuously working to improve and expand our initiatives to create a more sustainable future for generations to come.

Environmental Initiatives:

Cut Sheet Papers: We understand the significance of preserving our forests and protecting biodiversity. Therefore, all our cut sheet papers come from sustainable sources, ensuring responsible forest management. We exclusively source recycled products from approved and traceable sources, reducing our reliance on virgin materials and minimizing the impact on natural habitats.


Greeting Cards:
Our greeting cards are a symbol of care and thoughtfulness towards our loved ones, and we extend this sentiment to the environment as well. Our greeting cards are sourced from within the UK, printed on Forest Stewardship Council (FSC) certified or recycled stock, using water-based inks that are eco-friendly. They are sold unwrapped on in plastic-free, recyclable cello. Even the glitter we use is recyclable! By 2025 we will have removed more than 500,000 plastic wraps from our greetings cards.

Packaging: We recognize the role packaging plays in contributing to environmental waste, and as such, we are committed to making positive changes. Almost all of our packaging range is UK-sourced and manufactured and is either made for recycled materials and/or is recyclable. We are constantly adding new eco-friendly alternatives to our product mix include recyclable mailing bags, zero plastic tape, biodegradable adhesives and even recyclable bubblewrap.


Stationery: Our stationery products undergo a rigorous environmental assurance process. Many of our items are either fully or partially recycled, FSC approved and/or 100% recyclable, ensuring that our customers can make sustainable choices without compromising on quality. Moreover, we are actively working to minimize packaging waste and reduce single-use plastic items in our range. As part of our sustainability efforts, we continuously explore opportunities to swap out conventional products for biodegradable and zero plastic alternatives.


Ink Cartridges: Recognizing the environmental impact of discarded ink cartridges, we have implemented a recycling program to ensure these items do not end up in landfills. By participating in our recycling initiative, customers can join us in reducing electronic waste and promoting the responsible disposal of printer cartridges.

Social Initiatives:

Deliveries: We are dedicated to minimizing our carbon emissions and reducing our overall environmental footprint. Over 70% of our intra-branch deliveries are conducted using hybrid or fully electric vehicles. By opting for eco-friendly delivery methods, we actively contribute to cleaner air and a healthier environment for our local communities.

Community Engagement: At UOE Store, we believe that strong communities are the backbone of a thriving society. We actively engage with the communities surrounding our stores through various initiatives. From supporting local charities and educational programs to organizing events that bring people together, we are committed to giving back to the communities that support us.

Some of our recent good causes include Alopecia UKIsabel HospiceJewish CareSpread a SmileMartins SchoolArcher AcademyChildren in NeedNSPCC and London Air Ambulance.

Employee Well-being:
Our employees are the heart of our business, and their well-being is of utmost importance to us. We foster a positive and inclusive work environment that values diversity, promotes work-life balance, and encourages professional growth. 

We invest in training and development opportunities, ensuring that our team is equipped with the knowledge and skills necessary to provide the best service to our customers.

UOE is an Equal Opportunity Employer and as such, we are committed not only to observing employment legislation but also to the promotion of equality of opportunity in employment. We discriminate only on ability!

Supplier Responsibility:
We believe that ethical sourcing is a fundamental aspect of our responsibility as a retailer. We strive to work with suppliers who share our values and demonstrate a commitment to sustainable practices and fair working conditions. By engaging in transparent and responsible partnerships, we aim to create a supply chain that promotes ethical practices and supports local economies.

Continuous Improvement:

Our journey towards a more sustainable and socially responsible future is ongoing. We regularly assess our CSR initiatives, set ambitious goals, and strive for continuous improvement. We actively seek feedback from our customers, employees, and partners to refine our practices and ensure that we remain at the forefront of CSR in the retail and stationery industry.


At UOE Store, we recognize that every action we take, no matter how small, has an impact on the world around us. With a strong commitment to environmental sustainability, community engagement, and ethical business practices, we aim to be a positive force for change. As we continue this journey, we invite our customers, employees, and partners to join us in making a meaningful difference and shaping a better, more sustainable future together.

Updated July 2023.

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