28 Sep 2018
We are absolutely thrilled to be the winners of a national business award! The East Finchley branch – our first ever Post Office – has just been crowned Independent Post Office Retailer of the Year at the Retail Industry Awards.
UOE’s MD Elliot Jacobs was at the black tie ceremony held at the Grosvenor House Hotel to accept the award. He said: “This is a fantastic reward for all the hard work we’ve put in to the UOE brand. Being a High Street retailer in the 21st century is a major challenge, but the Post Office franchise has given the UOE Store a new lease of life, enabling us to provide secure employment opportunities in East Finchley and beyond – thanks to the success of the East Finchley model.”
The UOE Store and Post Office are run as one company. This means that all our store staff are fully trained on both the retail and Post Office side of the business. If the Post Office counters are busy but the retail counters aren’t (and vice versa), any member of staff can jump in to help. This helps us increase overall efficiency and has led to some extremely positive reviews from some very happy customers like these:
“As an almost daily customer I am always impressed with the professional and friendly service at UOE East Finchley especially from Lesley. She is able to offer me advice and ensures my international mailing transactions are managed effectively. My online business would not be as successful as it is without her and the whole team at UOE. Cheers!”
“I wanted to print some stuff for a wedding so I went to the UOE store in East Finchley. I was served by Kamil and Emma. They were lovely, very kind and friendly. Kamil was very patient with me as what I wanted was not so easy but he immediately understood me and took the time to help me. The result was brilliant! He did an amazing job. Very happy with it. I will definitely come back. :-)”
“First time in the store today and was served by a young gentleman named Jai. I could tell he was new and still getting his whereabouts however his customer service was exceptional. I was very pleased with my experience in the store today and hope to be back very soon!”
And big thanks to all of our staff for helping us win this award!